Debugging with ifm support

If you encounter an issue at any time and would like our assistance, do not hesitate to get in touch with us. You can reach our support team at support.efector.object-ident@ifm.com, or through out the GitHub discussion board for the ifm3d API. To report an issue via the GitHub repository, refer to this document.

What to provide

When sending the ifm support team a debug request, please include the information below:

• A precise description of the issue,

• The service report (see the documentation on how to download it),

• The local host’s OS version

• Depending on the situation:

  • The ifm3d or ifm3dpy API version

  • The ifm Vision Assistant version

  • The ifm3d-ros(2) ROS wrapper version

• If possible, also include:

  • A minimal reproducible example

  • A recording or video of the issue